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Front Of House Manager

Location : Somerset West, Western Cape

Employment type : permanent

Company : Faircape Group

Employment Information

In six prominent locations throughout the Western Cape, Faircape Restaurant and Catering, a division of Faircape Life retirement homes, serves meals to both village residents and patients at the on-site medical facilities.

A Front of House Manager is needed to be based in (Somerset West at Heritage Manor)

The job of the food service manager is to make sure that all residents receive a high-quality meal and refreshment service, including the bar. The person in the position will be fully accountable for managing the Restaurant, Bar, and Coffee Shop on a daily basis.

Front Of House Manager by iresearchnet

Specifically, but not exclusively, these tasks must be performed

Stock Management

Count your stock each week and each month.
Ordering of stock (to be approved by the village manager); coordination with the administrative officer; execution of delivery and follow-up.
Stock counts are received and updated each day.

Service for meals and refreshments

Manage the wait staff at the clubhouse and the medical center to provide comprehensive meal and refreshment services.
Every meal reservation
residents’ placements at the clubhouse

Unplanned beverage service (i.e cocktails on special occasions).
Lunchtime wine service should be complete.
Control the dining room’s afternoon tea and cake service.

A bar’s services

Work as a bartender in the dining room on certain evenings.
Daily, weekly, and monthly stock takes of beverages and glasses (with the Ops Manager)
Daily money up

Setting up for the meal and serving

Verify the table settings and the condition of the glassware, china, and cutlery on each table. Inform the village manager and the hospitality and training manager of any abnormalities.
See to it that each table gets a bowl of ice as asked.
Greetings to the residents.

Transfer praises and grievances to the food service manager.

coffee house

Organize and control the waiters’ service at the coffee shop.
Organize the coffee shop’s inventory
all orders at the coffee shop are billed

daily cash advances as per protocol

Events

Assist the Village Manager with event set-up in the dining room (i.e themed and special lunches).
Meet and greet residents who are attending the event.
Assist with cleaning up after the event and making sure the décor is secure.

Area of the Clubhouse

Open umbrellas on the patio when the weather is excellent, then fold down at the end of the day.
Assist with event planning and cleanup at the activity center.
Ensure that all gaming equipment is accounted for and stored appropriately.

Daily Inspections

Perform daily checks on all clubhouse lights and equipment, notifying the village manager or maintenance manager of any issues.
Turn on the television and play some music as you eat.
turn on the lights in the morning

Activate the air conditioner and confirm that the temperature is set properly.
Any issues with the housekeeping should be reported to the estate/maintenance manager.

Employee Management

All Waiters’ shifts and rosters
Make plans to replace the waitstaff.
approving all waiter hours each month

handling of client grievances as reported by the wait staff

Qualifications

Advantageous are senior certification and tertiary hospitality degrees

Competencies and qualities

Proven experience in the hospitality sector and/or a comparable setting Understanding of proper serving procedures and fundamental wine knowledge
basics of administration

proven administrative and organizational skills
Excellent communication skills, familiarity with computers, a focus on providing customer service, responsibility, accountability, and dedication
Prior executive experience is desirable

Specific Conditions

clean medical history
no criminal history
a good credit history

Availability of references
before to starting work, had had a covid-19 vaccination or had made preparations for one.