Fidelity SERVICE GROUP CURRENT JOBS

Position Title: Manager, Repair, Maintenance, and Assessment Department

Location: Fidelity Cash Solutions – CashMaster, Waltloo Pretoria

Reporting to: Production Manager

Overview: The Repair, Maintenance, and Assessment (RMA) Department plays a crucial role in providing operations, production, and dispatch with repaired and/or refurbished spares, devices, and boot stock for technicians. The primary focus is on cost-saving and reliable service to ensure stock availability.

Responsibilities:

• Manage daily operations within the RMA department.
• Supervise and support the returns and RMA team.
• Liaise with various departments to ensure effective support.
• Provide regular reporting on departmental activities.
• Train, mentor, and review the performance of staff.
• Oversee the supply of refurbished spares to the Boot Stock department.
• Monitor and improve work quality to reduce repeat calls.
• Ensure compliance with SLAs, including a 72-hour turnaround time.
• Manage relationships with external repair suppliers.
• Control RMA stock levels and oversee reordering.
• Plan and manage staff leave.
• Investigate and report on field problems.
• Ensure timely transfers.
• Monitor individual key performance indicators.
• Conduct monthly evaluations on stock consumption.
• Ensure compliance with group policies and standards.
• Perform and oversee preventative maintenance.
• Conduct quality control, reporting, and analysis.

Minimum Requirements:

• Matric qualification with relevant post-matric qualifications.
• Extensive technical product knowledge.
• Proficiency in Excel, Word, and Outlook.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Effective team leadership and management skills.
• Analytical thinking and problem-solving ability.

Core Competencies:

• Demonstrates integrity and ethical standards.
• Effective team leadership and conflict resolution skills.
• Self-management and independent work ability.
• Positive and constructive attitude towards work.
• Openness to change and ability to manage complexities.
• Ability to provide policy advice and promote integrity.
• Strong multitasking and prioritization skills.
• Collaboration and teamwork orientation.
• Adaptability and ability to work under pressure.

Skills:

• Excellent verbal and written communication skills.
• Strong telephone etiquette.
• Proficient reconciliation skills.

Note:

• Preference will be given to internal candidates based on merit.
• Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported.
• Applicants not contacted within 10 working days of the closing date should consider their application unsuccessful.
• Fidelity Services Group (Pty) Ltd adheres to global fair practice and business ethics, prioritizing the continuous development of human capital for market success.

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