Team Leader X9 – permanent
Team Leader
Job Details
A Team Leader position at Hollywoodbets is a great opportunity located in Umhlanga. The goal of this position is to make sure that a team is managed on a daily basis in a way that supports good service delivery. The crew is coached to make sure the delivery quality is up to par. provides all team members with timely, accurate, and understandable information. Make sure that all company policies and practices are followed.
Essential
Customer support
Minimum one year of team leadership experience in a call center.
Excellent leadership and interpersonal abilities.
dealing with challenging goals and short timelines.
method to problem-solving focused on results.
Self-driven, diplomatic, imaginative, and strategic thinker.
Having a Degree or Diploma might work on your advantage
Employment Roles
To ensure that daily and weekly goals are fulfilled, lead the operational agenda by giving teams daily guidance and communication.
Give the right guidance and mediate conflicts in the workplace.
Keep up with performance management, key performance indicators, and service levels.
Inform the appropriate department manager with precise performance metrics.
Promote “Best Practice” at all times.
Execute the necessary administration.
Teams are being watched over by phone recording and legitimate transfer checks.
Ensure that the criteria for productivity, quality, and overall work are met by providing the required feedback, coaching, training, and growth.
Respond to disciplinary matters correctly and uphold behavior.
So that team members are engaged and inspired to perform in an honest, open, and transparent working environment founded on integrity, create and maintain a high-quality work environment.
By managing the team’s daily activities, setting and communicating clear goals, and using data to track and evaluate the team’s performance, you can encourage excellent performance.
Organize and motivate the team to work together toward shared objectives while creating a climate of trust and empowerment to enable them to operate at their most effective and productive levels.
Create, adopt, or enhance new or current corporate policies or procedures to enhance the services provided.
On the basis of the organization’s objectives, make sure that priorities and goals are clear.
Find, cultivate, and employ new and current talent.
find, nurture, and recruit fresh and exciting talent.
To secure a correct settlement, investigate and manage complicated, escalating issues.
converse with senior management and handle challenging stakeholders.
managing customer escalation requests.
Teams are assisted in reaching goals by analysis of first-contact resolution targets.
Any additional ad hoc tasks that may be necessary.
Expertise and proficiency
Organizing and prioritizing tasks while making sure to monitor outcomes in order to achieve a particular objective.
Outstanding administrative skills.
able to adhere to procedures to produce results of a high standard.
capable of accounting for and confirming reported statistics. Review and analyze reported data and numbers to spot patterns and offer pertinent advice.
knows the many sorts of betting.
demonstrates a thorough knowledge of betting practices and is familiar with the operation of mobile betting applications.
knows how to use the online betting platform (website and functionality).
Outstanding coaching abilities.
Location
Durban, KwaZulu-Natal.
Company
Hollywoodbets.
Position : Permanent, Team Leader
Note.
when you are applying for this job make sure that all your document are in order and updated ,when submitting the cv is is advantageous that your cv is not combined with the rest of your supporting documents, have a pic for profile ,make sure your have a valid ID ,if you are not responded within the mentioned time know that your application was unsuccessful, your resume or cv must be having the correct information as company verifies everything before going any further with the job application .for more information leave a comment we will respond within 24 hours