Fidelity Services Group is looking for a Branch manager X1
Fidelity Services Group is looking for a Branch manager X1
Position Description
The general goal of the position is to oversee the branch’s sales, marketing, operations, technical, and administrative tasks. To maintain high operating standards, adhere to deadlines and budgets, and work to lower crime rates while organically expanding the branch.
prerequisite
Advantageous: General Management post-matriculation.
Mid-Management experience of at least three years is required.
Financial expertise in predicting, profit and loss, and budgeting Grade B Security Certificate – (existing or to be obtained on appointment).
Preferable is experience in the security sector.
Roles and Tasks
supervision
must constantly exercise effective leadership over the branch’s staff.
to passionately convey the branch’s mission, plan of action, and results.
to make prompt, well-thought-out choices for the branch’s long-term growth and success.
sales management and execution
To achieve the desired market share in the branch, assemble and maintain a competent sales team.
Ongoing coaching and mentoring for sellers
Control sellers using a pipeline process.
Reach monthly sales goals for all sales channels (in terms of both units and money).
Create effective branch marketing and sales strategies to help meet sales budgets.
Accounting, Planning, and Controls
Make sure that the branch’s budget plans and stretch goals are consistently reached by submitting them.
according to regional regulations, provide yearly business plans, operating budgets, and sales budgets for the branch.
Manage and make sure that the branch’s forecasting is correct in line with finance.
Manage Branch P&L to guarantee ongoing profitability and expansion.
In charge of the branch’s efficient collections.
performance
Create a knowledge of the demands of the client to guide a localized service approach.
Promote the creation of a quality improvement culture that is customer-focused.
Take steps to guarantee that the agreed-upon service levels are maintained by frequently monitoring the appropriate customer service indicators and taking fast corrective action.
Drive a proactive, community-driven service throughout the branch.
Reduce motor vehicle accidents (including response), services, and maintenance by managing the branch fleet to prevent service interruptions brought on by cars being off the road.
Control community operations managers to guarantee top-notch operations across the branch.
Make certain client visits for contact offenses are handled (It is expected that the manager does not delegate this duty).
Make certain that operational compliance, including FAMS, training, payroll, etc., is successfully managed by the accountable parties.
Safety and environment
uphold working practices and rules related to health and safety.
Ensure adherence to business standards, SA laws, codes of conduct, and company policies.
promoting
Initiate and oversee all branch-wide marketing initiatives.
Drive strong social media presence inside the branch, identifying influencers and developing positive connections with them, and address concerns raised in the branch’s customer opinion survey to improve customer perception.
Promote a “content-creation” culture to be relevant in the social media sphere Ensure that OTT plans are put in place and are effective
Encourage proactive and efficient communication.
profit-oriented
Be proactive by routinely analyzing client needs and comments.
Maintain constant contact with your clients.
Verify close communication with the branch sales staff.
Utilize new prospects for products and markets by taking diverse outside methods.
Organize a space where technical customer demand problems may be handled nimbly and with items that are commercially feasible.
Fidelity Services Group Administration
Determine the staff’s needs for development and training, then coach accordingly.
Management of people, encompassing all personnel-related concerns and employee training.
Complete all papers required for the effective hiring of fired employees or potential new hires.
business expansion
Together with operational managers, find options for residential security and bulk purchasing.
Create proposals for a large number of commercial or residential guarding locations.
Promoting operational partnerships and good communication will increase community engagement.
Control the residential guarding programs’ profitability.
Attenuation
Fidelity Services Group Take care of all attrition-related aspects.
Branches-wide drive connectors
Plan mitigation activities to address branch attrition after analyzing it.
To keep exposure to bad debt and financial problems to a minimal, manage your sales channels.
Competencies
literate in computers (MS Office, advanced Excel, PowerPoint)
extensive sales, technical, and administrative knowledge.
Honesty and faith
Fidelity Services Group Focused Command Skills in People
Systematic Management Time Management Business Acumen
Customer Focus and Results-Orientation
Work Management and Evaluation
forming efficient teams